Alongside assistance, after-sales services and free advice, the Samsung Customer Service offers the possibility of deferring payments for out-of-warranty repairs and for the purchase of telephone products
After introducing Klarna's "Pay in 3 installments" solution for the purchase of products on the online shop, Samsung announces another important step forward for consumers who turn to the Samsung Customer Service of the Samsung assistance network.
“Pay in 3 installments” is now also available to pay for an out-of-warranty repair.
The Samsung Customer Services in Milan, Como and Brescia have, in fact, signed special agreements with Klarna which allow their customers, who purchase a new telephony product, such as smartphones, tablets and wearables, or who request a repair out of guarantee to divide the amount to be paid into 3 installments, debited from the card every 30 days without interest or commissions if paid on time. The service is active starting from a minimum spending amount of €35, up to a maximum of €1,500.
In this period of difficulty and uncertainty, it is essential to be able to offer flexible and safe solutions to consumers and it is with this in mind that the Samsung Customer Services in Milan, Como and Brescia have decided to give a tangible sign of their commitment, offering the possibility of paying in installments also the cost of repairs without interest or commissions. More information and details on the terms applied by Klarna can be found at the following link.
Samsung Customer Services have an innovative concept, with a premium layout designed to offer customers the best customer experience and the best after-sales service.
Among the most appreciated services and in line with the current needs of our customers, we mention the free assistance for the configuration and set up of the new device, the transfer of data from the old to the new smartphone, the setting of the accounts e-mail and social media, as well as a 360-degree consultancy on the main characteristics of the purchased product, its functions and potential.
“The start of the collaboration between Klarna and some Samsung Customer Services is part of a process in which the relationship with the customer is at the center, as is the need to meet their ever-changing needs,” said Vito Fortunato , Head of Customer Service of Samsung Electronics Italy. "Never as in the current period, knowing how to address customers with a more flexible, simple and secure offer also as regards payment is fundamental, together with the offer of procedures that allow a pleasant and highly digitized experience in all phases of the purchasing process."
The Klarna payment option is available from Samsung Customer Service at:
Milan – Via Giacomo Boni, 29
Como - Via Vittorio Emanuele II, 104
Brescia - Viale Cremona, 16