Looking at the Serie A streaming on DAZN is convenient: the service, which can be reached both from the site and from the app, supports mobile devices, smart TVs and consoles.However, with the beginning of the football championship, problems with DAZN have already been encountered last year and its debut.Games that are seen badly, poor streaming quality, with repeated buffering, video that jumps, slow loading, delays and blocks are some of the problems reported by users during the direct match on DAZN.
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But streaming that does not work well is not the only cat to peel: the user may not be able to watch Dazn from a mobile device, or find himself struggling with access or payment problems.
Here are the main problems of DAZN and what to do to solve them.Recall that if the disservices continue and had no longer intended to pay the subscription, it is possible to cancel DAZN at any time.Just go to my account, enter the access credentials and click on deceived subscription, indicating the reasons for the deactivation and then clicking on confirmation confirmation.
Is the problem DAZN or the connection?
After the wave of complaints on social media, Dazn said that the company's technicians did not report particular problems, adding that "the access were regular and fluid".So one of the causes of the connection problems could be the fact that Italy has an average navigation speed among the worst in Europe.
To look at streaming games without mobile problems, Dazn recommends using a minimum band of 2.0 Mbps downloads in order to have a standard resolution, while a minimum connection of 3.5 Mbps is required to view HD viewing.To watch DAZN on Smart TV in HD the recommended minimum requirement is 6.5 Mbps, although a speed of 8.0 Mbps in download is preferable for a higher frame rate.
Watching the football in mobile phone consumes a lot of data, so first of all it is good to check the internet traffic threshold in your package.If you exceed the monthly navigation limit, in fact, the connection is slowed down.It is therefore advisable to opt for an offer with many Giga included or prefer a Wi-Fi network, which is more stable than the mobile one, hoping to be able to count on a fast and efficient ADSL/fiber line/fiber line.
To find out how many mbps the internet connection is enough to make an online speed test.
Dazn problems on web browser
If you find DAZN problems from the site check that the Internet connection is available and functioning on your device and that it does not give you error pages.In case try to see if the Internet is fine by sailing other sites and checking the speed of your connection with Speed Test.
Other solutions could be: to change web browser (from Chrome passes to Mozilla Firefox, for example);Eliminate cookies and cache;Check the IP address to make sure that the view of the content is supported in your country.
Dazn problems on iPhone, iPad or Android
Can't access Dazn from your iOS or Android device?The first thing to do is to make sure it is supported.The Dazn application is available for iOS devices with the iOS 11 and subsequent version, therefore for the following models:
As for Android smartphones and tablets, Dazn's app supports models with operating system 5.0 and subsequent versions.
Check that the device is connected to the Internet and that the network is functional.If the problem persists try to restart Dazn's app or update it to the latest version (the malfunction is likely to be due to a bug).Another solution could be to uninstall and reinstall the app.
Dazn problems with Google Chromecast
If Dazn problems occur by trying to connect the smartphone to the TV with Google Chromecast it is advisable to check first of all that you have installed the latest version of the application of DAZN, which Chromecast is on, set correctly and connected to the TV, and that theUsed device is compatible with the platform.You can watch Dazn via Chromecast with these devices:
As for the power supply, the company recommends connecting the device to a wall power outlet using the cable supplied.If you want to connect it only to the Smart TV, you must make sure that the 5v1a wording is specified on the USB power cable.If there is no 5v1a written or if it is written 5v 0.5a, unfortunately Dazn will not work correctly.
For more details, please refer to the HELP page of the official website.
How to contact DAZN assistance
For any problem or request for information, you can contact DAZN customer support.The company does not have a toll -free number to call, but you can talk to an operator through the sections contact us and live chat of the site and the app.To send requests or questions you can also send an email to the address Help@Dazn.com.
The user who wants to cancel DAZN can do it without constraints and without penalties within 14 days of signing the subscription, and the contract will be canceled within 14 days following the sending of the request.Your request for withdrawal must be sent via email (Help@Dazn.com) or by registered mail, fax to the address
Perform Investment Limited, Hanover House, Plan Tree Crescent, Feltham, UK, TW137BZ
They can contact DAZN assistance already customers and not for problems and information relating to defective streaming, login, payment method, account registration, use of the app on mobile devices etc....